How can we help?

Where do you ship from?

All orders are prepared, packaged, insured, and shipped out from South Korea.
We use international transportation services provided by Korea Post, FedEx, and DHL to deliver across the world.

When do I receive my order?

Your estimated delivery time will be provided at the checkout page before you place your order. You can also see details on our Estimated Delivery Time - Click Here.

Expected delivery is an estimate of when we will attempt delivery of an item based on where it is in our network. This date is not guaranteed and will continue to be updated as your item travels to its destination. Please be advised that for international shipping, delays may occur due to foreign customs and situation.

Can I cancel my order after I've placed it?

There are varying time limits in which you can cancel your order dependent on which delivery option you've chosen:

Express Shipping - 6 hours after completing your order.
Standard Delivery & Economy delivery options - 12 hours after completing your order.

If your order is shipped, it is not availabe to cancel your order. You can return your order to us once you've received it. For more information on how to return your order click here.

Waht is your returns policy?

If you are not satisfied with your purchase, you may return it within 30 days of the order shipment date for a refund the original form of payment, less the shipping charge. The item(s) MUST BE UNUSED or in new condition only with the original packaging intact!
See more our return policy - Click here.

Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country. If customs duty may be charged, a brokerage fee(service fee) will be charged by courier. Fallindesign has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
We prepared the package with the best condition for the smooth customs.